Question 1

How long will it take for my order to ship?

Accepted Answer

Please allow 7–14 business days from the date of your order. Each piece is handmade — if all items are in stock your order ships right away. Need something by a specific date? Call or message us and we'll do everything we can. Weekend orders process the following Monday.

Question 2

How much does shipping cost?

Accepted Answer

Shipping is free on all orders — no minimum, no exceptions. Every piece is packed by hand with professional-grade materials designed for fragile art.

Question 3

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. If you're outside the US, contact us at studio@sand-and-water.com and we'll do our best to help.

Question 4

How is fragile glass packaged for shipping?

Accepted Answer

Every piece is packed by hand using double-box packaging with thick foam designed for fragile art. If a piece arrives damaged, photograph it and contact us within 48 hours — we will make it right.

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Frequently asked questions

How long will it take for my order to ship?

How much does shipping cost?

Do you ship internationally?

How is fragile glass packaged for shipping?

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