If you receive a damaged or defective item please contact us by phone or email within 48 hours of receiving the shipment. We will be happy to issue a refund or replacement upon your request.

 

We understand that sometimes life is unpredictable; if for whatever reason something kept you from contacting us right away, feel free to let us know and we will be happy to assist you.

 

We feel honesty is always the best policy!

We do not accept returns or exchanges on custom items unless it is received damaged or defective.

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Insure work for the full value with "tracking". Returns lost in return shipping will not be refunded.

 

 

If you have any further concerns about returns and exchanges, please email our Customer Service team at studio@sand-and-water.com